Updated 2026-10-03These policies describe the current Crowd Echo service. Contact us if you have a question or want to exercise a privacy right.
Member reservations
Crowd Echo currently does not charge members to join a mission. Cancel from the mission page if you cannot attend. Cancelling an unverified reservation does not earn attendance points. A cancelled mission closes new story uploads.
Withdrawal and gift-card requests
Check the amount, card region and destination before confirming. A pending request reserves its points, including any displayed fee, within your single wallet. Reserved points cannot be spent again. They are deducted when fulfilment is confirmed. If the request is rejected while your account is active, its reservation is released; points already deducted under the earlier process are refunded. A paid request cannot be automatically refunded as points. Cash transfers and gift cards are fulfilled manually by Crowd Echo; requesting a redemption does not itself send money. Contact Support about a mistake or an undelivered payout; an authorised review is needed. Your statutory rights are unaffected.
Organiser cancellations and billing
Use the event cancellation control in the organiser portal and review the confirmation before proceeding. The event report shows verified attendance and the applicable bill. An automatic card-refund service is not currently implemented; any payment dispute needs review. Before accepting an organiser payment, we provide the applicable price, fees, payment arrangements, cancellation conditions and refund timing for that event. Contact karim@crowdecho.app or tameem@crowdecho.app about billing or refunds.